Policies

Booking Fee

All bookings will require a non-refundable booking fee. This will be deducted from the total service cost

Cancellations

If less than 48 hours notice is given, a fee of £20 will be due before being able to book another appointment. If more than 48 hours notice is given, the booking fee can be transferred if the appointment is rescheduled. If you decide not to reschedule, the booking fee will NOT be refunded under any circumstances

Late/No Show

If you don't show up to the appointment without giving any notice, the card held on the system will be charged 100% of the remaining balance. If you arrive to the appointment more than 15 minutes late, you will risk the appointment being cancelled. I am back to back with clients and don't allow time for late clients. No refunds will be issued

Age

All clients who wish to book an appointment must be 18+ due to legal and insurance purposes. However, if booking Hydradermabrasion, you can be 16+. Please bring the appropriate photo ID with you. Failure to supply ID when requested may result in the treatment being cancelled with no refund

Photo Consent

It is mandatory for all clients to have a before and after photo/video to ensure that I comply with medicinal and insurance regulations. If the client doesn't agree to this, I will not be going ahead with the service. This also helps to track the progress of treatments. It is an optional choice for any photos and/or videos to be taken of the client for the use of social media and marketing purposes only

Plus One

Please attend the appointment alone. There is a limited amount of space in my clinic and I don't wish to restrict myself or the client. No children are permitted to be in such a clinical and hazardous environment

No Toilet Use

The toilet in my house is out of use at all times, so please ensure you go to the toilet prior to your appointment

Refunds

All sales are final and will not be eligible for a refund or exchange under any circumstances. This also includes masterclasses